Contact Us

Have you recently visited us?
Then we would love to hear about your experience with us. If you have a compliment or complaint regarding a recent visit to us, then please contact us by emailing reading@playlistlive.co.uk or calling
0118 227 2736.

Intellectual Property

All intellectual property rights concerning this website’s design, text, graphics and other materials are owned by Playlist Live or our licensors. Playlist Live is a registered trademark and may not be used for any reason without permission.

DISCLAIMER

The information contained in this website is for general information purposes only. The information is provided by Playlist Live and while we endeavour to keep the information up to date and correct, we make no representations or warranties of any kind, express or implied, about the completeness, accuracy, reliability, suitability or availability of the website or the information, products, services, or related graphics contained on the website for any purpose. Any reliance you place on such information is therefore strictly at your own risk.
In no event will we be liable for any loss or damage including without limitation, indirect or consequential loss or damage, or any loss or damage whatsoever arising from loss of data or profits arising out of, or in connection with, the use of this website.
Through this website, you can link to other websites which are not under the control of Playlist Live. We have no control over the nature, content and availability of                     those sites. The inclusion of any links does not necessarily imply a recommendation or endorse the views expressed within them.

Every effort is made to keep the website up and running smoothly. However, Playlist Live takes no responsibility for, and will not be liable for, the website being temporarily unavailable due to technical issues beyond our control.

PRIVACY POLICY

At Playlist Live, we are committed to protecting the privacy of our customers. This privacy policy is intended to inform you how we gather, define, and utilize your information.
It applies to information provided by you or collected by us, whether in our restaurant, from our website (including the mobile-optimized version of the website accessible from your portable hand-held device) or in any other way (such as over the telephone).
All your personal Information shall be held and used under the GDPR Data Protection Act 2018. If you want to know what information we collect and hold about you, please write to us at:
Playlist Live
108 Friar Street
Reading
RG1 1EP

Playlist Live is committed to ensuring that your privacy is protected. Should we ask you to provide certain information by which you can be identified when using this website, then you can be assured that it will only be used following this privacy statement.

What information do we collect:
When you visit our website including the mobile-optimized version of the website, you may provide us with personal information such as name, email address, and mobile phone number.

You may provide us with Information in many ways:
By supplying us with the Information as listed above, on our contact and feedback forms or by corresponding with us by email, in which case we may retain the content of your email messages together with your email address and our responses; and by booking a table, downloading our offers, using our free in-house Wi-Fi or applying for a job with us.

Mailing List:
There is a mailing list option on the site. The system will record your e-mail address and other information only if volunteered to us by you. This shall be treated as proprietary and confidential. If you subscribe, we will email you periodically with news and website updates. You can remove yourself from the mailing list at any time. Your email address is not passed on to third parties.

Security:
We are committed to ensuring that your information is secure. To prevent unauthorized access or disclosure, we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online.

Photography and videography rights
We reserve the right for ourselves or third parties to carry out general filming and photography in and around the venue during your visit. Any content captured may be used for marketing purposes (Social Media, Website, press releases and more)

Bookings
To ensure your bookings run smoothly we have a couple of terms and conditions. If you have any queries regarding our terms & conditions, please contact us on 0118 227 2736 for further information.
Please see below:

Bottomless Brunch –

• Brunch bookings are 3 hours long with 90 mins bottomless drinks starting at the booking time of arrival.
• Last drink orders are 15 minutes before the end of your bottomless period. Guests arriving at 1:30pm, last orders are at 2:45pm. Guests arriving at 3pm, last orders are at 4:15pm.
• Bottomless Drinks include:
  – Prosecco
  – Mocktails
  – Cocktails including Aperol Spritz, Cuba Libre, Mimosa & Strawberry Bellini.
  – Corona
  – Becks blue
  – Soft drinks
  – House vodka & Mix.
  – House Gin & Mix
  – House Pink Gin & Mix
• Drinks are limited to one per person at any one time and last for 90 minutes.
• All bookings require payment in advance. A 5% non-refundable per booking fee applies.
• Bottomless drinks will be topped up by waiters. We will only top up drinks that are finished, at our discretion.
• All guests must order from our brunch menu. Brunch package prices are per person and cannot be shared.
• Cancellations: We regret that tickets cannot be refunded after purchase.
• Should you need to move your booking to another date, an amendment fee of £10 per person will be charged at the time of rescheduling.  Bookings can only be moved once and within the following 30 days.
• Rescheduling is at our discretion and only for exceptional circumstances.
• Certain seating areas may offer a restricted view of our stage, please enquire at the time of booking.
• It is not always possible to sit large groups together in adjoining seating although every effort will be made to do so.
• If any changes are made to the date of your booking no refund will be given as all booking terms will be applied from the date that was originally booked.
• For groups of 7 or more, a pre-order will be required 7 days before your event for you to choose your brunch dish and first drink. You are only choosing your first drink after this; you can swap for any other drink included within the bottomless drink selection.
• Trained Security Personnel (SIA Approved) at the Venue may exercise the right to conduct random searches of bags or belongings being brought into the venue. Refusal of such a search request may result in the venue refusing access without the right to a refund. Items may be left in our cloakroom, but we cannot be held responsible for any items left with our staff.
• Participants are required to drink responsibly at all times (www.drinkaware.co.uk). Playlist Live reserves the right to refuse the sale of alcohol at any time under the Licensing Act 2003.
• Occasionally, events are cancelled or postponed by the promoter, team, performer, or venue for a variety of reasons. If the event is cancelled, please contact us for information on receiving a refund from the responsible party. If the event is moved or rescheduled, the venue or promoter may set refund limitations. It is your responsibility to ascertain the date and time of any rearranged event. we will have no further liability other than the face value of the cost of the brunch per person less any booking charge.
• Gifts for party members consisting of alcohol will be asked to be left at reception until you leave the venue.
• Playlist Live is the sole provider of all beverages. It is not permitted for anyone to consume their own drinks within the venue. Anyone found to be doing this maybe asked to leave the premises.
• All brunch events purchased are strictly for booking holders who are over 18 years of age. Identification may be required.
• Playlist Live operates a Challenge 25 policy in line with the standards set by the Retail of Alcohol Standards Group.  Should you look under 25 you will be challenged for identification.
• Bottomless Brunch is available for pre-bookings only and availability times may vary.

Dinner –

• Our talented band members are all full-time session musicians, who have exceptional skills & a large repertoire of songs. We require a minimum food spend of £10 per person to facilitate such a level of talent on our stage. We therefore require all guests who join us for dinner and drinks to order a main dish from our menu.
• Any guests wanting to book a table with us will need to complete a card authentication to confirm the reservation. Your card details are securely held for any late cancellation or no-show purposes. A charge of £20 per person will apply for any cancellations made up to 72 hours of the booking or for failing to attend on the night.
• We get extremely busy & highly recommend booking in advance. Click here to book with us.
• Please make sure all guests arrive promptly to the reservation time to avoid any delays as we may need to request the table back after your allocated time in peak times. We will only hold your table for 15 minutes from the time that it is booked. If you are held up for any reason and know you will be running late, please let us know as soon as possible.
• Depending on your group size, you will have your table for 2 – 4 hours from the time of your
• During confirmation we asked for card details to secure your booking, no money is taken from your card it is just in the case of a late cancellation.
• Cancellations:  Failure to cancel your booking within 72 hours will result in a £20 per person charge being applied to the card that was used to secure the booking.
• If any changes are made to the date of your booking no refund will be given as all booking terms will be applied from the original date that was previously booked.
• If any changes are made to the date of your reservation all booking terms will be applied from the original date that you previously booked. Charges will be applicable if you cancel the booking on the new date.
• Playlist Live is the sole provider of all beverages. It is not permitted for anyone to consume their own drinks within the venue. Anyone found to be doing this maybe asked to leave the premises.
• Playlist Live operates a Challenge 25 policy in line with the standards set by the Retail of Alcohol Standards Group.  Should you look under 25 you will be challenged for identification.

Dinner Pre-orders

• For Saturday dinner bookings, we require all groups of 4 or more to complete a pre-order. This policy is in place to ensure you receive the best possible service on the night. It also helps us as a business accommodate the high demand, as all our meals are prepared and cooked fresh to order.
• Once the pre-order is complete you are liable for the calculated total of the order, this can be paid in advance or at the venue once you have arrived. Any bookings that fail to attend their booking or cancel within 24 hours of the booking will result in the full cost of the pre-order total being charged to the card we have on file.
• Once a pre-order is made, changes can be made up to 24 hours before your booking but please be aware no changes can be made within 24 hours or on the evening.
• If you have any dietary requirements, please let the sales team know ahead of your booking so we can make a note of it.

Drinks –

We get extremely busy & highly recommend booking in advance. click here to book with us.

• Please make sure all guests arrive promptly to the reservation time to avoid any delays as we may need to request the table back after your allocated time in peak times. We will only hold your table for 15 minutes from the time that it is booked. If you are held up for any reason and know you will be running late, please let us know as soon as possible.
• Depending on your group size, you will have your table for 2 – 4 hours from the time of your booking. After your sitting, you are welcome to join us for drinks at the bar.
• We aim to sit 1 in 5 people for all drink-only bookings.
• If you would like to pre-order before your booking, please ask one of our sales team to send a pre-order link. Pre-orders for drinks tables must be completed and paid in full 24 hours ahead of your booking.
• Pre-orders cannot be changed on the night and money spent on food cannot be exchanged for drinks.
• If you have any dietary requirements, please let the sales team know ahead of your booking so we can make a note of it.
• Any guests wanting to book a table with us will need to complete a card authentication to confirm the reservation. Your card details are securely held for any late cancellation or no-show purposes.
• A charge of £20 per person will apply for any cancellations made within 72 hours of the booking or for failing to attend on the night.
• You can amend the date of your booking up to 72hrs of the booking.
• If any changes are made to the date of your reservation all booking terms will be applied from the original date that you previously booked. Charges will be applicable if you cancel the booking on the new date.
• Playlist Live is the sole provider of all beverages. It is not permitted for anyone to consume their own drinks within the venue. Anyone found to be doing this maybe asked to leave the premises.
• Playlist Live operates a Challenge 25 policy in line with the standards set by the Retail of Alcohol Standards Group.  Should you look under 25 you will be challenged for identification.

– Bottomless Fridays:

Includes a 2-course dinner with 60 minutes of bottomless drinks with Live request entertainment.

• Bottomless Drinks include:
  – Prosecco
  – Mocktails
  – Cocktails including Aperol Spritz, Cuba Libre, Mimosa & Strawberry Bellini.
  – Corona
  – House vodka & Mix.
  – House Gin & Mix
  – House Pink Gin & Mix
• Drinks are limited to one per person at any one time and last for 60 minutes.
• All bookings require payment in advance. A 5% non-refundable per booking fee applies.
• Bottomless drinks will be topped up by waiters. We will only top up drinks that are finished, at our discretion.
• All guests must order from our Bottomless Friday menu. Package prices are per person and cannot be shared.
• For groups of 7 or more, a pre-order will be required 7 days before your event for you to choose your brunch dish and first drink. You are only choosing your first drink after this; you can swap for any other drink included within the bottomless drink selection.
• You must be aged 18 or over to purchase alcohol in the UK. Pre-ordering alcohol is not proof of age. If you are unable to provide valid identification as proof of age upon arrival, you may be refused service. Please note, if you are unable to produce valid ID, you will not receive a refund. There are no exceptions to this term.
• Cancellations: We regret that tickets cannot refunded after purchase.
• All bookings that wish to reschedule must give a minimum of one month’s notice to be considered for rescheduling.  Rescheduling is at our discretion and only for exceptional circumstances.
• Should you wish to move your tickets to another date, and this is authorised by a member of our team, an additional booking fee of £10 per person will be charged at the time of rescheduling.
• Certain seating areas may offer a restricted view of our stage, please enquire at the time of booking.
• It is not always possible to sit large groups together in adjoining seating although every effort will be made to do so.
• Trained Security Personnel (SIA Approved) at the Venue may exercise the right to conduct random searches of bags or belongings being brought into the venue. Refusal of such a search request may result in the venue refusing access without the right to a refund. Items may be left in our cloakroom, but we cannot be held responsible for any items left with our staff.
• Participants are required to drink responsibly at all times (www.drinkaware.co.uk). Playlist Live reserves the right to refuse the sale of alcohol at any time under the Licensing Act 2003.
• Occasionally, events are cancelled or postponed by the promoter, team, performer, or venue for a variety of reasons. If the event is cancelled, please contact us for information on receiving a refund from the responsible party. If the event is moved or rescheduled, the venue or promoter may set refund limitations. It is your responsibility to ascertain the date and time of any rearranged event. we will have no further liability other than the face value of the cost of the brunch per person less any booking charge.
• Playlist Live is the sole provider of all beverages. It is not permitted for anyone to consume their own drinks within the venue. Anyone found to be doing this maybe asked to leave the premises.
• All events are strictly for booking holders who are over 18 years of age. Identification may be required.
• Playlist Live operates a Challenge 25 policy in line with the standards set by the Retail of Alcohol Standards Group.  Should you look under 25 you will be challenged for identification.

Pre-Orders & Packages

We require a minimum of 14 days’ notice for all pre-ordered Drinks packages and 7 days for a dinner/brunch pre-order of 7 guests or more. Once a pre-order is made, changes can be made up to 24 hours prior to your booking but please be aware no changes can be made within 24 hours or on the evening.

You must be aged 18 or over to purchase alcohol in the UK. Pre-ordering alcohol at the time of booking is not proof of age. If you are unable to provide valid identification as proof of age upon arrival, you may be refused service. Please note, if you are unable to produce valid ID, you will not receive a refund. There are no exceptions to this term.

Cancellations: We regret that pre-ordered packages cannot refunded after purchase, unless with a minimum of 14 days’ notice.

Offers

OFFERS/DISCOUNTS/COMPETITIONS:

• Occasionally the venue may offer promotions. These cannot be used in conjunction with any other promotion unless specifically provided for. Pre-purchased Brunch tickets will not be refunded, and no promotion can be applied retrospectively.
• Any Brunch tickets won in competitions or promotions cannot be put up for re-sale or exchanged for another day unless specifically agreed. Tickets if found to break this rule will be cancelled immediately.

Pre-paid bar – Any unspent spends from the bar tab is non-refundable.

Christmas 2024 dinner & Drinks bookings

Booking Confirmation

•   A 25% non-refundable deposit is required to secure your booking. The deposit is based on the total cost of the event and must be paid at the time of booking.
• All bookings are subject to availability and are only confirmed once the deposit has been received.

Pre-Order Requirements

•  All guests are required to pre-order their food selections at least 4 weeks before the event date. A menu will be provided for selection via email from Creventa·      
• Failure to submit food choices by the deadline may result in limited menu options on the day of the event.

        Full Payment

• The remaining balance must be paid in full no later than four (4) weeks before the event date.
• If full payment is not received by this time, Playlist Live reserves the right to cancel your booking and retain the deposit.

 Cancellation Policy

• Cancellations made more than 4 weeks before the event will result in the loss of the deposit only.
• Cancellations made within 4 weeks of the event will result in the loss of the full payment.

Amendments to Guest Numbers

• Any changes to guest numbers must be communicated at least 7 days before the event date.
• Reductions in guest numbers after this date may not result in a reduction in the total event cost.

Dietary Requirements

• Please notify us of any dietary requirements or allergies at the time of pre-ordering to ensure we can accommodate them.
•  Playlist Live will not be liable for any adverse reactions if dietary requirements are not communicated in advance.

Event Conduct

• Playlist Live reserves the right to remove any individual or group behaving inappropriately or causing disruption during the event.

Force Majeure

• Playlist Live will not be held liable for any cancellations or alterations due to events outside of our control, such as natural disasters, government restrictions, or other unforeseen circumstances.

Liability

• Playlist Live accepts no responsibility for the loss or damage of personal property during the event.
•  

     Terms and Conditions for Christmas Private Venue Hire. 

        1. General Information
These terms and conditions (“Terms”) govern the hire of Playlist Love (“the Venue”) for private events, particularly during the Christmas season. By booking our Venue, you (“the Customer”) agree to comply with and be bound by these Terms.

·        2. Booking Confirmation and Deposit
2.1 A booking is only confirmed upon receipt of a non-refundable deposit of 25% of the agreed minimum spend.
2.2 The deposit must be paid at the time of the booking to secure the reservation. Failure to pay the deposit may result in the cancellation of the provisional booking.

·        3. Minimum Spend Requirements
3. Minimum Spend Requirements
3.1 The Customer agrees to meet a minimum spend, which is calculated during the initial enquiry for the private hire of the Venue. This amount can be spent on food, beverages, and entertainment services provided by the Venue.
3.2 If the minimum spend is not met, the Customer will be charged the difference.

·        4. Payment Terms
4.1 Full payment for any pre-ordered food, drinks & entertainment packages must be made at least 4 weeks before the event date.
4.2 Prepaid bar tabs are required to be paid in full in advance and are non-refundable, regardless of actual consumption.
4.3 Payment for additional food, drink, or entertainment services ordered on the day of the event must be made on the same day before departure.
4.4 All payments are to be made by credit/debit card or bank transfer.

·        5. Entertainment Packages
5.1 Entertainment packages, if required, are at the cost of the Customer. This includes but is not limited to DJs, live bands, or any other hired entertainment.
5.2 The Customer must provide full details of any external entertainment, which is subject to approval by the Venue.
5.3 The Customer is responsible for ensuring that any external entertainment providers have appropriate licenses, insurance, and adhere to the Venue’s health and safety regulations.

·        6. Decorations
6.1 The Customer is permitted to bring their own decorations for the event, subject to prior approval by the Venue.
6.2 All decorations must comply with the Venue’s health and safety regulations. Decorations must not cause damage to the Venue’s property, including but not limited to walls, fixtures, and fittings.
6.3 The use of candles, confetti, glitter, or any items that may cause a fire hazard or excessive cleaning is strictly prohibited unless explicitly agreed upon in writing by the Venue.
6.4 The Customer is responsible for removing all decorations at the end of the event. Failure to do so may result in additional cleaning or disposal charges.

·        7. Cancellations and Amendments
7.1 In the event of a cancellation by the Customer, the following charges will apply:

·        More than 4 weeks before the event: Loss of deposit

·        4 weeks or less before the event: the full amount of the total minimum spend or pre-paid amount

7.2 Any amendments to the booking, including changes in guest numbers or catering requirements, must be made no later than 4 weeks before the event.

·        8. Customer Responsibilities
8.1 The Customer is responsible for the behaviour of their guests and any damages caused to the Venue during the event.
8.2 Any damages or excessive cleaning requirements will result in additional charges, which the Customer agrees to pay.

·        9. Venue Rights and Responsibilities
9.1 The Venue reserves the right to refuse service or entry to any guest who is deemed to be intoxicated, disruptive, or does not comply with the Venue’s policies.
9.2 The Venue will not be liable for any loss, damage, or injury arising from the event unless caused by the Venue’s negligence.

·        10. Force Majeure
10.1 The Venue shall not be held responsible for any cancellation or change in booking due to circumstances beyond its control, including but not limited to acts of God, war, fire, flood, or government restrictions.

·        11. Governing Law
11.1 These Terms and Conditions shall be governed by and construed in accordance with the laws of [Your Country/Region].

     12. Acceptance of Terms
By confirming the booking and paying the deposit, the Customer acknowledges and agrees to these Terms and Conditions.

Identification:

Playlist Live operates a Challenge 25 policy in line with the standards set by the Retail of Alcohol Standards Group. Should you look under 25 you will be challenged for identification.

Accepted forms of Identification are:

• UK Driving Licence
• Passport
• Proof of age card such as the PASS card

• UK Driving Licence